Last updated: July 22, 2026
This Shipping Policy applies to orders placed through https://tevlora.com.
1. Shipping destinations
Tevlora's current primary sales market is the United States. Delivery is available to eligible U.S. addresses accepted at checkout. If checkout does not accept an address or display a delivery method, we cannot currently ship that order to the destination.
2. Processing and dispatch
Processing begins after payment is confirmed. Orders may require additional time for inventory checks, payment review, address verification, holidays, promotions, or unusually high order volume. If a material delay affects an order, we will provide an update when reasonably possible.
The transit estimate below begins after the order has been dispatched and does not include processing time.
3. Standard delivery estimate
The current standard method is DHL Standard Shipping with an estimated transit time of 5-7 business days after dispatch. Delivery times are estimates, not guarantees. Carrier capacity, weather, remote-area service, public holidays, and events outside our reasonable control may cause delays.
4. Shipping charges
• Orders with a merchandise subtotal below US$35: US$6.99 standard shipping.
• Orders with a merchandise subtotal of US$35 or more: free standard shipping.
The checkout page is authoritative if it displays a different charge because of a promotion, address, product, or later policy update.
5. Tracking and split shipments
When tracking is available, it will be sent to the email address or customer account associated with the order. Tracking may take time to update after a parcel is handed to the carrier.
An order may be sent in more than one parcel because of pack size, stock location, or carrier limits. Separate parcels may have different tracking numbers and delivery dates. Customers will not be charged extra solely because Tevlora divides an order after checkout.
6. Address accuracy and changes
Please provide a complete and accurate name, street address, unit number, postal code, and phone number. Contact support@tevlora.com immediately if you notice an error. We cannot guarantee a change, cancellation, or redirection after processing or shipment begins.
If a parcel cannot be delivered because of an incorrect or incomplete address, refusal, or missed collection, contact us. Any reshipment or refund will be handled according to applicable law and any non-recoverable shipping or return cost disclosed to the customer.
7. Taxes, duties, and carrier charges
Taxes collected by Tevlora are shown at checkout. Unless checkout expressly states that duties or other government charges are included, the recipient is responsible for charges imposed by a government or carrier. If you receive an unexpected payment request connected to a Tevlora delivery, contact support@tevlora.com before paying so we can help verify it.
8. Damaged, missing, or delivered-but-not-received parcels
Inspect the parcel and pack contents promptly. Report visible transit damage, missing contents, an incorrect parcel, or a carrier status showing "delivered" when the parcel was not received within 7 days by emailing support@tevlora.com.
Include your order number and clear photos of the shipping label, outer packaging, and all contents received. We may ask you to check with household members, neighbors, the delivery location, or the carrier and may open a carrier investigation before offering a remedy.
9. Delays and unavailable delivery
Tevlora is not responsible for delays caused by events outside its reasonable control, but we will provide reasonable assistance and any remedy required by applicable law. If an order is returned to sender, lost in transit, or cannot be delivered, contact support@tevlora.com so we can review the tracking and available options.
10. Contact
For shipping questions, email support@tevlora.com and include your order number.
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