Last updated: July 22, 2026
This Privacy Policy explains how Tevlora collects, uses, discloses, and protects personal information when you visit https://tevlora.com, create an account, place an order, contact us, subscribe to marketing, or otherwise interact with our store.
1. Information we collect
Depending on how you interact with us, we may collect:
• identity and contact information, including your name, billing address, delivery address, email address, and phone number;
• order and transaction information, including products, pack variants, order history, returns, refunds, currency, and transaction status;
• payment-related information, such as the selected payment method and payment confirmation. Complete card details are generally processed by payment providers rather than stored by us;
• account information, preferences, and saved addresses;
• communications, reviews, survey responses, and photos or documents you send about an order;
• device and usage information, including IP address, browser and device type, approximate location derived from IP address, referring pages, pages viewed, clicks, and cookie identifiers; and
• marketing preferences and consent choices.
We collect information directly from you, automatically from your device, and from service providers involved in our storefront, payment, fraud prevention, analytics, advertising, fulfillment, and delivery.
2. How we use information
We may use personal information to:
• operate and improve the website;
• create and manage customer accounts;
• process payments, fulfill orders, arrange delivery, and provide tracking;
• handle support, returns, exchanges, refunds, and disputes;
• verify orders and prevent fraud, misuse, and security incidents;
• personalize content and measure store performance;
• send service messages and, where required, consent-based marketing;
• comply with tax, accounting, consumer-protection, sanctions, and other legal obligations; and
• establish, exercise, or defend legal claims.
Where applicable law requires a legal basis, we rely on performance of a contract, compliance with legal obligations, legitimate interests, consent, or another lawful basis available under applicable law.
3. Cookies and similar technologies
Tevlora and its service providers may use cookies, pixels, local storage, and similar technologies to keep the website functioning, remember preferences, understand website use, prevent fraud, and, if enabled, measure or personalize advertising. Where required, non-essential technologies will be used only after consent.
You can manage available choices through any cookie banner or preference tool shown on the website and through your browser settings. Blocking some cookies may affect website functionality.
4. How we disclose information
We may disclose personal information to:
• SHOPLINE and providers that host or operate our storefront;
• payment processors and fraud-prevention providers;
• warehouses, fulfillment partners, carriers, customs brokers, and delivery providers;
• customer-support, email, IT, security, analytics, and marketing providers;
• professional advisers, such as accountants, insurers, auditors, and lawyers;
• government authorities or other parties when required by law or reasonably necessary to protect rights, safety, and security; and
• parties involved in a merger, financing, acquisition, restructuring, or sale of all or part of the business, subject to appropriate safeguards.
We do not sell personal information for monetary compensation. Some analytics or targeted-advertising activities may be treated as a "sale," "sharing," or targeted advertising under certain privacy laws. Where those laws apply, we will provide the required notices and available opt-out controls.
5. International data transfers
Our service providers may process information in countries other than the country where you live. Those countries may have different data-protection laws. Where required, recognized safeguards are used for international transfers.
6. Data retention
We retain personal information only for as long as reasonably necessary for order fulfillment, customer support, fraud prevention, accounting, tax, legal compliance, and dispute resolution. Retention periods vary by information type and legal requirement. Information is deleted or de-identified when it is no longer needed, unless continued retention is permitted or required by law.
7. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online system is completely secure, so absolute security cannot be guaranteed. Customers are responsible for keeping account credentials confidential.
8. Your privacy rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or a copy of personal information; object to or opt out of certain processing, targeted advertising, sale, or sharing; withdraw consent; or appeal a privacy decision. You may unsubscribe from marketing email using the link in the message.
To submit a request, email support@tevlora.com. We may need to verify your identity before responding. We will not unlawfully discriminate against you for exercising a privacy right.
9. Children's privacy
The website is intended for a general adult shopping audience and is not directed to children. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information, contact support@tevlora.com so we can take appropriate action.
10. Third-party links
The website may link to services that Tevlora does not control. Their privacy practices are governed by their own notices, and we encourage you to review them.
11. Changes to this Policy
We may update this Privacy Policy from time to time. The revised version will be posted here with a new "Last updated" date, and additional notice will be provided where required by law.
12. Contact us
For privacy questions or requests, email support@tevlora.com.
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