Last updated: July 22, 2026
We want your Tevlora order to arrive as described. This Policy applies to products purchased directly from https://tevlora.com. Nothing in this Policy limits rights that cannot be waived under applicable consumer law.
1. 30-day return window
You may request an eligible return within 30 days after the order is shown as delivered. Contact us before sending anything back. A return is not approved until Tevlora provides written authorization and the correct return instructions.
2. Return condition
For a change-of-mind return, products must be unworn, unwashed, unaltered, undamaged, and suitable for resale, with original tags, accessories, and packaging. Proof of purchase is required.
3. Pack and bundle returns
Tevlora products may be sold as packs, bundles, or assortments. Unless Tevlora authorizes otherwise or applicable law requires another remedy:
• the complete pack is one sale unit and must be returned together;
• all pieces, tags, accessories, and pack packaging must be included; and
• individual pieces from a correctly supplied pack cannot be returned or exchanged separately.
If only part of a pack is damaged, incorrect, or missing, contact us before returning it. After reviewing the evidence, we may offer an appropriate remedy for the affected piece or the full pack, including a replacement, shipment of a missing piece, partial refund, full refund, or authorized return.
4. Items not eligible for change-of-mind return
Subject to applicable law, the following are not eligible for change-of-mind returns:
• products clearly marked "Final Sale" before purchase;
• gift cards;
• personalized, altered, or made-to-order products;
• sealed hygiene-sensitive products after the seal has been opened, if the product page identified them as non-returnable; and
• products that are worn, washed, altered, damaged after delivery, missing tags, or returned as an incomplete pack.
Defective, damaged, incorrect, or materially misdescribed goods remain eligible for any remedy required by law.
5. How to request a return
Email support@tevlora.com with:
• your order number;
• the email address used for the order;
• the product and pack variant concerned;
• the reason for the request; and
• clear photos or video if an item is damaged, incorrect, incomplete, or otherwise defective.
For shipping issues, photograph the shipping label, outer packaging, and all contents received. Keep the product and packaging until we provide instructions.
Do not send a product to the address printed on the parcel or any other address without written authorization. The approved return location may differ from the fulfillment origin.
6. Damaged, incorrect, or incomplete orders
Please report visible damage, an incorrect item, or missing pack contents within 7 days after delivery. We will review the order information and evidence and provide an appropriate remedy for an accepted claim. Where a return is required because of an error attributable to Tevlora, we will cover the authorized return shipping.
7. Return shipping and fees
For an approved eligible return, Tevlora does not charge a restocking fee. Tevlora will cover the authorized return-shipping method provided in the return instructions. Return shipping arranged independently without written approval may not be reimbursed.
Original outbound shipping charges are refundable only where required by law or where the return results from a Tevlora error, defect, or materially incorrect product.
8. Inspection and refunds
After the authorized return arrives, we will inspect it and normally notify you of the decision within 5 business days. If approved, the refund will be initiated to the original payment method within 5 business days. Your bank or payment provider may require additional time to post the refund.
9. Exchanges
Exchanges depend on stock availability. Because products are sold in pack configurations, an exchange normally applies to the complete pack rather than an individual piece. We may ask you to return the original pack and place a new order. Any price difference will be disclosed before the exchange is completed.
10. Order cancellations
Contact support@tevlora.com as soon as possible if you need to cancel. Cancellation is not guaranteed after payment verification, warehouse processing, or shipment begins. If a cancellation is confirmed before shipment, the canceled amount will be refunded to the original payment method.
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